Privacy Policy
Last updated: August 12, 2026
This Privacy Policy explains how FDR Plumbing ("we", "us", or "our") collects, uses, and protects personal information when you visit fdrplumbing.ca, contact us, or use our plumbing services in Milton, Oakville, Burlington, Halton Hills, Mississauga, and the GTA.
We follow Canadian privacy principles, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where it applies.
1. Information we collect
We may collect the following information:
- Contact details - name, phone number, email address, and service address when you request a quote, book a service, or fill out our contact form.
- Service details - the type of plumbing work you need, messages you send us, and notes related to your job.
- Website usage data - basic technical information such as IP address, browser type, device type, and pages visited. This may be collected automatically by our hosting provider or analytics tools.
- Spam protection data - Google reCAPTCHA may collect device and interaction data to help us block bots on our contact form.
2. How we use your information
We use personal information to:
- Respond to inquiries and provide estimates
- Schedule, perform, and follow up on plumbing services
- Communicate about appointments, invoices, and service updates
- Improve our website and customer experience
- Protect our site from spam and abuse
- Meet legal, accounting, and insurance requirements
We do not sell your personal information. We do not rent or trade your contact details to third parties for their marketing.
3. How we share information
We may share information with trusted service providers who help us run our business, such as:
- Email delivery services used to send contact form messages
- Website hosting and security providers
- Google reCAPTCHA for form spam protection
- Payment processors, insurers, or subcontractors when needed to complete a job
We may also disclose information if required by law, court order, or to protect our rights, property, or safety, or the rights of others.
4. Cookies and similar technologies
Our website may use cookies or similar technologies for basic site function, security, and performance. You can control cookies through your browser settings. Blocking some cookies may affect how the site works.
Google reCAPTCHA is subject to Google's Privacy Policy and Terms of Service. You can learn more at Google's Privacy Policy.
5. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, and unauthorized access. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
6. How long we keep information
We keep personal information only as long as needed for the purposes described above, or as required by law (for example, business records and invoices). When information is no longer needed, we take steps to delete or anonymize it.
7. Your choices and rights
Subject to applicable law, you may ask to access, correct, or delete personal information we hold about you. You may also ask us to stop using your information for marketing communications.
To make a request, contact us using the details below. We may need to verify your identity before responding.
8. Children's privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.
9. Third-party links
Our website may link to third-party sites such as review platforms or social media. We are not responsible for the privacy practices of those sites. Review their privacy policies before sharing information with them.
10. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when changes were made. Continued use of our website after updates means you accept the revised policy.
11. Contact us
Questions about this Privacy Policy or your personal information? Reach out to FDR Plumbing:
- Email: fdrplumbing@gmail.com
- Phone: 647-226-2649
- Location: Milton, ON
You can also use our contact page.